Exchanges should be free and easy!

Returns/Exchange Policy: We realise that buying off the internet from some online sellers can be a risky business, but not when buying from Intense Titanium.  We do our best to ensure that you are taken care of before, during and after the sale. We take great care when inspecting, packing and shipping your items, so it is very unlikely you will ever need to return an item at all, but here are our policies should you ever need to.

"What if the item is not as described?" - If the item is not as described, you may fill out our online exchange/returns form and return* it to us within 30 days of the item being shipped for a full refund of the purchase price, no questions asked.

"What if the item has been damaged in transit?" - If an item is damaged, simply fill out our online exchange/returns form and return* the ring within 30 days of the item being shipped and we will organise a replacement to be sent to you.

"What if I buy the wrong sized ring?" - If you receive an Intense Titanium ring, and you find that you have purchased an incorrect size, you may return* it to us within 30 days of the item being shipped and exchange it for another size (if available) for free (unless the item has been bought through eBay, in which case an AUD$8 fee will apply). If we have the correct size, we will ship it out to you as soon as we receive the original ring and you have completed our exchange/returns form. If we don't have the correct size available in that style, we will work something out to your satisfaction. Please see below for options should the correct size not be available.

"What if I have ordered the wrong sized ring, and the size I need isn't available?" - If the correct size is not available, we will work with you to find another suitable ring style in the correct size, or alternative piece of jewellery. This service is subject to availability and is at our discretion, but we will do everything we can to ensure your satisfaction! If purchased through the website, the exchange will be free unless a more expensive piece of jewellery has been chosen for the exchange (if purchased through eBay an AUD$8 fee will apply). If a more expensive piece of jewellery has been chosen for the exchange, you will be asked to pay the difference in price (any discounts used at the original purchase will still be in effect when calculating the difference). Should a suitable exchange be agreed upon, you may return* the ring within 30 days of the item being shipped to be exchanged.

"What if I receive the item and have changed my mind about the purchase?"  - If you change your mind about the item once received, you may fill out our exchange/returns form and return* it within 30 days of the item being shipped for a refund.

* Please note:- We can only accept returns that are in "original" condition. This is the condition in which you first receive the item,  including damaged items. We ask that as soon as you are aware that you will need to return the ring, you place it back into the jewellery bag provided, then contact us. Our returns/exchanges policies are designed to assist genuine concerns in any way we can! Please note also, that for hygienic reasons we are unable to exchange earrings.